Shipping policy

Where We Ship

We currently ship to the United States and Canada. All orders are shipped from New Jersey.

• US orders: Free shipping on orders $55+. Standard and expedited options available.
• Canadian orders: Shipping rates are calculated at checkout. Customers are responsible for any customs duties, taxes, or tariff costs that may apply.

PO Boxes & Military Addresses

We can ship to PO Boxes and APO/FPO military addresses via USPS. Please note that expedited and overnight shipping options may not be available for these addresses.

Order Processing

All orders are typically processed within 1–4 business days from the date of purchase. Processing times may vary during holidays or high-volume periods. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer standard, expedited, and overnight shipping options. Shipping rates and estimated delivery times are calculated and displayed at checkout based on your location and selected carrier.

Please note that delivery timeframes do not include processing time (1–4 business days). For example, if you select 2-day shipping and your order takes 2 business days to process, your package will arrive approximately 4 business days after placing your order.

Order Changes & Cancellations

Need to make a change or cancel your order? Please see our Return & Exchange Policy for details.

Lost or Stolen Packages

Once your order has been received by the shipping carrier, The Honey and Bro Co is not responsible for lost, stolen, or delayed packages. We recommend selecting a shipping option with tracking and insurance for added peace of mind.

If your tracking shows your package was delivered but you haven't received it:

• Check with neighbors or household members.
• Contact the shipping carrier directly with your tracking number.
• Reach out to us at info@thehoneyandbroco.com and we'll do our best to help.

Carrier Delays

The Honey and Bro Co is not responsible for delays caused by carriers, weather, or other unforeseen circumstances. Delivery times are estimates provided by the carrier and are not guaranteed.