Help & Terms

Wholesale FAQ

Clear answers for applying, ordering, and managing your direct H&B wholesale account.

01

Getting started

Access & your account

Who can apply for a wholesale account?

We welcome verified resale businesses. Your application should include your Tax ID or EIN and accurate business details. Every application is reviewed personally by The Honey & Bro Co.; submitting an application does not automatically approve an account.

How do approved retailers sign in?

Approved contacts sign in using the one-time code emailed through Shopify customer accounts. Use the approved business email connected to your wholesale company.

What catalogue and pricing will I see?

Approved retailers see the catalogue assigned to their account. Wholesale pricing and availability appear only after sign-in. Product availability and pricing may change before checkout, and MSRP is shown as a merchandising reference rather than a required resale price.

02

Building an order

Ordering & payment

What are the wholesale minimums?

The opening-order minimum is $150 and the reorder minimum is $100. The portal shows how much remains, and checkout is unavailable until the applicable minimum is met.

How do I place an order?

Shop curated collections, browse by print, or open the complete catalogue. You can enter quantities size by size. Your cart is retained through normal Shopify cart and session behavior. If your company has multiple locations, confirm that the correct company location is selected before ordering.

How does payment work?

Direct website wholesale orders are prepaid through secure Shopify checkout unless The Honey & Bro Co. separately agrees to different terms in writing. Approval for a wholesale account does not create credit or net-payment terms.

How do preorders work?

Preorder products are clearly identified with an estimated shipping window. Timing is an estimate and may change. Contact our team before ordering if timing is critical; we will communicate material changes.

03

After you order

Shipping, changes & support

How is shipping handled?

Available shipping methods and costs are shown at checkout. Confirm the shipping address and company location before submitting your order. Tracking is sent by email and may also appear in your account when fulfillment is complete.

What if an order is damaged, short, or incorrect?

Contact us promptly with the order number, affected item and quantity, and clear photos when applicable. Please do not return merchandise until The Honey & Bro Co. authorizes the return.

Can I return, exchange, change, or cancel an order?

Requests are reviewed case by case and require written authorization. Contact us promptly; changes or cancellations cannot be guaranteed after processing or production commitments begin. Nothing here limits rights that cannot be waived under applicable law.

Are website wholesale and Faire the same account?

No. They are separate order channels. Orders, history, and policies for purchases made through Faire remain in Faire. These terms apply to direct wholesale orders placed on The Honey & Bro Co. website.